Workplace Engineer

What you will do

As a Workplace Support Engineer, you are responsible for the operational management and support of managed client endpoint solutions within our ICT environment. You play a key role in ensuring a stable and secure workplace infrastructure by providing 2nd line support, executing ITIL-based operational tasks, and contributing to project implementations.

Key responsibilities:

• Operational Support & Incident Management:
  • Provide 2nd line support for managed client endpoints, resolving incidents and service requests efficiently.
  • Diagnose and troubleshoot hardware, software, and connectivity issues related to client endpoints.
  • Escalate complex issues to 3rd line support when necessary, ensuring proper documentation.
  • Work within ITIL frameworks to manage incidents, problems, changes, and service requests.
    
    
• Endpoint Management & Maintenance:
  • Perform client OS and application patching to maintain security compliance.
  • Deploy and update applications using endpoint management solutions.
  • Monitor and maintain endpoint security configurations and compliance policies.
  • Maintain accurate asset management and documentation of workplace solutions.
• Project Execution & Continuous Improvement:
  
  • Assist in the rollout of new workplace technologies and endpoint solutions.
  • Support automation initiatives to streamline operational processes.
  • Participate in testing and deployment of new applications and updates.
  • Provide user training and documentation to enhance adoption of workplace technologies.

What we do for you

We offer you the opportunity to join one of the world’s premier research centers in nanotechnology at its headquarters in Leuven, Belgium. With your talent, passion and expertise, you’ll become part of a team that makes the impossible possible. Together, we shape the technology that will determine the society of tomorrow.

We are committed to being an inclusive employer and proud of our open, multicultural, and informal working environment with ample possibilities to take initiative and show responsibility. We commit to supporting and guiding you in this process; not only with words but also with tangible actions. Through imec.academy, 'our corporate university', we actively invest in your development to further your technical and personal growth. 

We are aware that your valuable contribution makes imec a top player in its field. Your energy and commitment are therefore appreciated by means of a market appropriate salary with many fringe benefits. 

Who you are

• Experience with endpoint management solutions (e.g., Intune, Filewave, SCCM).
• Strong troubleshooting skills in Windows/macOS environments.
• Familiarity with ITIL processes, including incident, problem, and change management.
• Knowledge of application packaging and software deployment.
• Understanding of security best practices, including endpoint hardening and patch management.
• Scripting and automation skills (e.g., PowerShell, Bash, Python, Ansible) are a plus.
• Excellent communication skills and a service-oriented mindset.
  
  

IMEC and its affiliates will not accept unsolicited resumes from any source other than directly from a candidate. IMEC will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (hereafter “Agency”) to have been referred by the Agency free of charge. IMEC will not pay a fee to any Agency that does not have a prior written agreement with IMEC, validated by its HR department, in place regarding a specific job opening and allowing to submit resumes.